Business and scope
A & M Polishers Ltd, trading as A&M Jewellery Workshop, is a company registered in England and Wales under company number 10562808. Our registered office is 1st Floor, Office 4, 88-90 Hatton Garden, London EC1N 8PN.
We provide jewellery manufacturing, production support, CAD and scanning, setting, polishing, sizing, engraving, repair and related services. These terms also apply to products supplied by us unless an accepted quotation, order confirmation or product-specific term states otherwise.
Our website and trade accounts are intended for jewellery businesses and other customers acting wholly or mainly for business purposes. We do not accept consumer work through this route unless we agree separate terms in writing.
How a contract is formed
A website enquiry, price list, estimate or preliminary discussion is not an acceptance of work. A contract is formed when we confirm that a job or order has been accepted and the customer approves the quotation or instructs us to proceed, or when we begin work at the customer's request.
The contract consists of the accepted quotation or order confirmation, the recorded job instruction, any approved drawing, CAD file, proof or specification, and these terms. A specific written term in the quotation or job record takes priority where it conflicts with these general terms.
Instructions and approvals
The customer must provide an accurate instruction, item count, metal and stone information, measurements, required finish, known treatments, previous repairs and any deadline that matters. The customer must also identify areas that must not be altered.
We are entitled to rely on instructions and approvals given by the customer's authorised staff. Additional work, a material change or a revised price will not proceed without approval, except for action reasonably necessary to protect an item or make the work safe, where it is not practicable to obtain immediate instructions.
Condition, stones and materials
Initial estimates may be based on photographs or descriptions. The final scope can change after physical inspection. We may record condition, item count, weight, measurements and identifying features at intake where appropriate.
Jewellery can contain hidden porosity, old solder, thin metal, fractures, loose settings, filled or treated stones, internal stress and earlier repairs that are not visible before work begins. We will exercise reasonable care and skill, pause when a newly identified issue materially changes the risk, and explain the available options.
The customer is responsible for disclosing known stone treatments and supplying accurate information about customer-provided stones, castings, findings and other materials. Normal polishing, preparation, cutting and finishing can remove a small amount of metal. Any job requiring formal metal accounting must be agreed in writing before work begins.
Manufacturing, CAD and tolerances
CAD images and renders are design aids. Screen colour, apparent scale and lighting are not guarantees of the finished metal, stone appearance or hand finish. Production begins from the approved dimensions, stone data, construction and specification.
Handmade, cast and hand-finished jewellery is subject to reasonable production tolerances. We will work to any critical measurement or tolerance expressly included in the accepted specification. A first-off sample or prototype approval applies only to the agreed production standard and assumes later components and stones are materially consistent.
The customer confirms that it owns, or has permission to use, designs, logos, text, stones and materials supplied to us. Customer-owned designs remain the customer's property. Our pre-existing methods, know-how, templates and workshop processes remain ours. We will not knowingly reuse a customer's confidential design for another customer.
Hallmarking and compliance
The customer must identify the intended market and any hallmarking or compliance requirement. Hallmarking, Assay Office fees, sponsor arrangements and associated delivery are included only where stated in the quotation.
An alteration or repair can affect the legal status or legibility of an existing hallmark. Where work may require Assay Office consent, testing or re-hallmarking, we may pause the job until responsibility and cost have been agreed. The customer remains responsible for ensuring that the item is lawfully described and offered for sale.
Prices, volume terms and VAT
Unless stated otherwise, prices are exclusive of VAT, materials, hallmarking, specialist third-party work and delivery. VAT is added at the applicable rate. VAT-registered customers must provide a valid VAT registration number for their business record.
A standard rate applies only where the item and operation fit the relevant price-list category. A starting price can increase with size, construction, access, condition, labour or materials. Repairs, alterations and non-standard work are quoted individually.
Preferential volume pricing applies only when confirmed in writing. It depends on consistent items, repeatable operations, quantity, handling and the agreed production standard; quantity alone does not guarantee a reduced rate.
Payment and title
Payment is due in accordance with the invoice or the customer's approved credit terms. Where no credit account has been agreed, cleared payment may be required before goods are released or returned.
We may exercise any lawful right to retain goods while sums properly due for the relevant work remain unpaid. Title to products supplied by us does not pass until we have received payment in full. We reserve the statutory right to claim interest and recovery costs on late commercial payments where applicable.
Timescales and third parties
Turnaround dates are estimates unless we expressly accept a fixed deadline in writing. Time begins when we have the item, complete instructions, required components, approval and any payment due before work.
Casting, stone supply, Assay Office services, specialist subcontract work and carriers can affect timing. We will communicate a material delay and take reasonable steps to reduce its effect, but we are not responsible for delay caused by events outside our reasonable control.
Collection, delivery and uncollected work
Collection is by prior arrangement. Postal or courier work is also subject to our Workshop by Post Conditions and any job-specific delivery instruction. The person collecting or receiving work must be authorised by the account holder.
The customer must keep its delivery and contact details current. If completed work is not collected or cannot be delivered, we may charge reasonable storage and delivery costs after notice and may exercise rights available to us by law. We will not dispose of or sell customer property without following the applicable legal process.
Quality concerns and corrective work
The customer should inspect work promptly and tell us as soon as reasonably possible if it believes the result differs from the approved scope. The notice should include the job reference, photographs and a clear description, and the item should not be altered by another workshop before we have had a reasonable opportunity to inspect it.
Where work does not meet the accepted specification because we failed to exercise reasonable care and skill, we will agree an appropriate remedy, which may include corrective work, re-performance, a price adjustment or another remedy required by law.
Responsibility and liability
Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Subject to that, we are not responsible for loss caused by inaccurate instructions, undisclosed treatments or defects, unsuitable customer-supplied components, work carried out by another party after return, normal and explained process effects, or a risk specifically accepted by the customer after assessment. We are not liable for indirect loss, loss of profit, loss of opportunity or reputational loss where exclusion is permitted and reasonable in a business-to-business contract.
Any job-specific declared value, insurance arrangement or agreed liability limit for particularly valuable work must be recorded in writing before acceptance. A carrier's compensation is governed by that carrier's terms and is not a guarantee by A&M.
Cancellation and termination
A customer may ask to cancel before completion, but must pay for work performed, materials ordered, non-cancellable third-party costs and reasonable return costs up to the effective cancellation date. Bespoke, altered or customer-specific products cannot be cancelled or returned for change of mind once production has begun.
Either party may end ongoing arrangements for a serious breach that is not corrected within a reasonable period after written notice. We may suspend work immediately where continuing would be unsafe, unlawful, technically unsound or likely to expose either party to unreasonable risk.
Confidentiality and data
Each party must protect the other's confidential commercial information and use it only for the work, account administration or a legal obligation. We may share necessary information with approved service providers, Assay Offices, carriers and specialist subcontractors involved in the accepted job.
Personal data is handled as described in our Privacy Policy. Designs, photographs and job details are not used for marketing or public case studies without appropriate permission.
Law, changes and contact
These terms and any non-contractual dispute are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If one term is unenforceable, the remaining terms continue to apply. A delay in enforcing a right does not waive it.
We may update these terms for future jobs. The version applying to an accepted job is the version provided or available when the contract is formed, unless both parties agree otherwise in writing.
Questions about these terms can be raised through our contact page, by email at contact@aandmpolishers.com, by telephone on 020 3904 1004, or by writing to our registered office.