Who is responsible for your information
A & M Polishers Ltd, trading as A&M Jewellery Workshop, is the controller of personal data covered by this policy. We are registered in England and Wales under company number 10562808. Our registered office is 1st Floor, Office 4, 88-90 Hatton Garden, London EC1N 8PN.
You can contact us about privacy through our contact page, by email at contact@aandmpolishers.com, by telephone on 020 3904 1004, or by writing to the registered office.
Information we collect
Depending on your relationship with us, we may collect business and contact details; company, trade and VAT information; account credentials; enquiry and correspondence records; quotations, approvals and invoices; job references; delivery details; item photographs, measurements and condition notes; CAD files, drawings and other attachments; payment status; recruitment information; and website security or technical information.
Recruitment information may include a CV, work history, qualifications, portfolio, references and eligibility-to-work information where appropriate to the stage reached. We may receive information directly from you, from an authorised colleague or referee, from public business registers used for account verification, or from providers involved in payment, delivery, security, recruitment or account administration.
Please do not include unnecessary personal information in CAD files, photographs, job notes or an initial careers enquiry. Our services are directed to businesses and we do not intentionally collect children's data.
Why we use information
We use personal data to respond to enquiries; assess and verify trade applications; consider candidates for current or future roles; prepare quotations; form and perform contracts; manage workshop jobs, products, approvals, payments and returns; maintain security and audit records; prevent fraud; comply with tax, accounting, hallmarking and other legal duties; establish or defend legal claims; and improve our service.
Our principal lawful bases are steps taken at your request before entering a contract, performance of a contract, compliance with legal obligations and our legitimate interests in operating a secure and accountable workshop and recruitment process. We rely on consent where the law requires it, including optional marketing or retaining a speculative careers enquiry for a longer stated period. Consent may be withdrawn at any time.
Trade-account verification
Trade applications are checked against the information supplied and may be compared with public company, professional, address or VAT records. Approval is not automatic. A member of the A&M team makes the account decision; we do not use solely automated decision-making that produces legal or similarly significant effects.
If required information is not supplied, we may be unable to verify the business, open an account, quote accurately or accept a job.
Recruitment information
Careers enquiries and applications are used to consider suitability for a stated role or, where the person has asked us to do so, a relevant future opportunity. We may ask for further information, arrange a practical assessment, contact an agreed referee and confirm eligibility to work at the appropriate stage.
Please do not send identity documents, bank details or National Insurance information with an initial enquiry. A recruitment decision is made by a person and is not based solely on automated processing.
International transfers and security
Some technology providers may process information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, we use an appropriate legal mechanism or rely on another permitted basis.
We use proportionate organisational and technical safeguards, including role-based access, account controls, secure service providers and records linking approvals to job references. No online system is completely risk-free, so access is limited to what is necessary for the service.
How long information is kept
We keep information only for as long as it is needed for the purpose collected, legal and accounting duties, workshop traceability, warranty or quality questions, and legal claims.
As a working retention schedule, unsuccessful or incomplete trade applications are normally removed within 12 months of the decision or last activity; enquiries that do not become a job are normally retained for up to 24 months; unsuccessful recruitment applications and speculative careers enquiries are normally retained for up to 6 months after the process or last contact unless a longer period is agreed; and account, contract, job and accounting records are normally retained for up to 6 years after the relevant relationship, transaction or accounting period. CAD files, photographs and technical records may form part of the job record where needed for production, repeat work, traceability or a claim, and may be removed sooner when no longer required.
Information about a successful candidate becomes part of the employment record and is handled under the relevant staff-retention arrangements. We may retain information for longer where a legal obligation, dispute, fraud concern or active claim requires it, and may keep a minimal suppression record where someone has opted out of marketing.
Your data-protection rights
Depending on the circumstances, you may ask for access to your personal data, correction, deletion, restriction, portability, or object to processing based on legitimate interests. You can withdraw consent at any time. These rights are not absolute and an exemption may apply.
We may need to verify identity and authority before responding. Privacy requests can be made using the contact details above. You also have the right to complain to the Information Commissioner's Office.
Changes to this policy
We review this policy when our services, CRM, website providers or legal duties change. The current version and date are published on this page. A material new use of personal data will be brought to affected people’s attention where required.